We have a 14-day return policy, which means you have 14 days after receiving your item to request a return if the product does not fit your vehicle.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@veluxe.info or visit our contact form.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@veluxe.info
FITTING ISSUES
If your car mats are not fitting properly, please send an email to us at support@veluxe.info with the following:
- Your order number (XXXXXXXXX)
- Images of all the car mats that are not fitting well inside the vehicle in the correct position
- Images of entire car mat clearly showing the fitting issue
Once our customer service has received the corresponding images, we will be able to provide a free replacement for you.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@veluxe.info.
